Compare Pyramid's Networking Maintenance
Solutions to Cisco's SMARTnet

*Customer is responsible for all licensing and major upgrades when applicable

Per the Cisco SMARTnet support and onsite documentation:

Q. Can I purchase Cisco SMARTnet Support services for a Cisco device that has not been covered previously by a Cisco service contract?

A. Yes, but you must be using the current version of the software. If the software is one or more release older than the current release, your company must first purchase the current release before it can purchase SMARTnet Support services for each device. Additionally, the product must be inspected by Cisco to ensure that all components and software are approved by Cisco. There are also recertification charges and requirements on hardware and you must be at current version of software or no more than two versions behind and you will be required to upgrade and pay all fees associated. - Cisco© All rights reserved

Comparison Question addressed by PTSInet:

Q. Can I purchase PTSInet service for equipment that has not been covered previously by a service contract?

A. Yes, not only can you cover equipment that is End Of Life, End Of Service or the contract has lapsed you may also cover used equipment with no recertification charges or requirements. There is also no requirement or limitation as it pertains to IOS versions. PTSInet may require a site survey for equipment verification, if this site survey is required, it will be provided at no charge to the customer. Customer is responsible for insuring equipment is not faulty or failing prior to contract activation.

PTSInet SERVICES (as compared to Cisco SMARTnet)

PTSInet Services offers you comparable service programs with flexibility. PTSInet can reduce costs by providing Service Level Agreements (SLA’s) specific to hardware vs. site location. PTSInet service will allow you to manage your business instead of managing your contracts. GO PTSI with ServiceKey!

Bronze -8X5XNBD (Next Business Day) - Compared to Cisco SMARTnet SNT

Includes:

• 8x5 Tech Support-both by phone and online
• Next Business day hardware replacement-must call by 3pm on a business day
• Access to PTSInet’s site for tech support cases and IOS Updates
• Network monitoring option available
• On-site service upgrade available*

Silver - PTSInet 12x5X4 - Compared to Cisco SMARTnet SNTE

Includes:

• 8x8 Tech Support-both by phone and online
• 4 hour hardware replacement
• Access to PTSInet’s site for tech support cases and IOS Updates
• Not Available in all areas
• Network monitoring option available
• On-site service upgrade available*

Platinum - PTSInet 24X7X4-Compared to Cisco SMARTnet SNTP

Includes:

• 24x7 Tech Support-both by phone and online
• 4 hour hardware replacement
• IOS Updates
• Access to PTSInet’s site for tech support cases and IOS Updates
• Not Available in all areas
• Network monitoring option available
• On-site service upgrade available*

*On-site service upgrades are available on all contracts, request a Service Level Agreement from your Representative